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Fresh water tank filling from City water?
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July 14, 2019
8:35 am
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mkevenson
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We are camped at Lake Tahoe, our 2nd trip out with the Retro. My camping neighbor tells me yesterday that I am leaking water. I am hooked up to city water and my fresh water tank has become full and is overflowing out the fill spout. I called the Retro dealer yesterday, service was closed but the sales staff tells me it is IMPOSSIBLE for city water to enter the fresh water tank. I agree. It should be impossible, there should be no communication but there is. I didn’t notice this on our 1st trip. Before leaving home I did put some water in the fresh tank to lower the tongue weight, maybe it was 1/3 full. It is now FULL, according to the gauge. I took a video of the water leaking. Has anyone else experienced this or can explain how it could happen?

Mark

July 14, 2019
7:07 pm
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mkevenson
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I believe there is a one way valve in the water pump that may be malfunctioning. Plan on calling the dealer and hopefully they can repair on my way home Wed. We leave again Sat for Oregon.

Mark

October 5, 2019
5:26 pm
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Janineretro195
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Mark,  We had the same problem which our dealer refused to believe was happening.  Of course, after the warranty expired they listened to us more carefully and found fault with the valves not closing properly or some such thing. Eventually replaced the pump which they said was faulty. Seems to be working okay now. Janine

October 7, 2019
10:25 pm
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mustangjewelie
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October 7, 2019
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Hi Mark,

I just returned from a camping trip where this exact scenario happened. I connected to the city water like normal and everything seemed great. Came back from the campfire to go to bed and heard water running outside the trailer. Took a headlamp to check it out and there was water sneaking around the fresh water tank cap. I unscrewed the cap and water gushed out under pressure. (Bear in mind that my fresh water tank was empty when I hooked up.) I immediately turned the city water spicket off and ran inside to check for a flood. All was dry, thank heavens, and I used the pump for water to get ready for bed. Next morning, I chatted with a friend who works on trailers and he said the check valve in the pump came unseated and that allows water to divert into the fresh water tank. You can reseat it by turning off city water, turning on the pump, and running the water for a minute. I had done this already the night before and that morning as I got ready for the day, so I turned the city water back on and checked for pressure in the fresh water tank. All was well and I checked it again after a few hours, before bed that night, the next morning and the next night and didn’t have a repeat of the problem. Quite a simple fix. Hope your issue was resolved as well!

October 7, 2019
10:59 pm
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mkevenson
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Julie, I tried all that and finally had the dealer replace the pump. All is well so far.

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